Format of Legal notice to a telecom company on account of deactivating the mobile services

Format of Legal notice to a telecom company on account of deactivating the mobile services 

The legal notice is sent to Reliance Jio Infocomm Limited and Jio Center, Anantpur, by Mr. Vijay Kumar, who claims to be a consumer under the Consumer Protection Act. He states that his mobile number, which he ported to Reliance Jio, was deactivated twice without any reason or explanation, causing him inconvenience and financial losses. He demands the restoration of his mobile number and a compensation of Rs. 50,000 for mental agony and harassment. The notice warns of legal action if the demands are not met within seven days of receipt.

Description: This blog discusses the legal case of a Reliance Jio customer whose mobile services were deactivated without any valid reason, causing mental tension, agony, and harassment. The article examines the rights of consumers under the Consumer Protection Act and how the customer sought compensation for the deficient services. It provides insights into the legal proceedings, the importance of consumer rights, and how to seek legal redressal for any consumer grievances. The blog aims to educate consumers about their rights and empower them to take action against service providers who fail to deliver satisfactory services.

Letter Head of the Counsel



1- Reliance Jio Infocomm Limited, Headquarter at Reliance Corporate Park,
Ghansoli, Navi Mumbai, Maharashtara-400701
Through its Director/Manager.

2- Jio Center, Anantpur, Telecommunication service provider,
Sai Nagar, Anantpur, Andhra Pradesh, PIN 515001
Through its Manager.

              Under the instructions from and on behalf of my client Mr. _____________________, I do hereby serve upon you with the following Notice:-

1. That my client is “consumer of you the Noticees as defined under the consumer Protection Act.

2. That at about 2 years ago due to some deficient services at the part of previous telecom company, my above said client ported his mobile number 940100___ (Prepaid) into Reliance Jio i.e the telecom company of you

noticees and since then my above said client continuously using the said mobile number under your company’s services without any interruption. My client has also registered this number in his bank account, Aadhar card, Pan Card, UPI services and other services.

3. That on dated 22-02-2023, at about 2:30 PM, the said mobile number of my client was deactivated by you noticees without any reason and rhyme even my client has been continuously using the same. Thereafter my client called the customer care of you noticees and requested to restore the services of his mobile number and on the request of my client, his mobile services was restored at about 5:00 PM.

4. That again on next day i.e on 23-02-2023, the services of said mobile number of my client was again deactivated by your company without any reason and rhyme. My client made several requests to the customer care of your company regarding illegal deactivation of his mobile number and also asked the reason of deactivation but they did not give any satisfactory response to my client and put off the matter on one pretext and other and when my client’s resolution was not solved then my clients also took a number of rounds to the branch office of you noticee no. 2 to re-activate his mobile number but to no effect. This is leading to an unimaginable inconvenience by the service provider by disconnecting the mobile number of my client.

5. That my client even after this raised his complaint to the customer care of you noticees as well as in the office of you noticee no. 2 regarding deactivation of his mobile number and requested that his mobile number is registered with his bank account and due to which he is facing great difficulty and also suffering from financial losses, so my client asked and requested to restore his mobile services with immediate effect but the officials of you noticee did not pay any heed on the request of my client and finally refused to restore the mobile services.

6. That you the Noticees have rendered, deliberate, short and deficient services towards my client intentionally by deactivating his mobile number without being told any reason and did not take care the request of my client and not restored his mobile number and due to which my client has suffered mental tension, agony and harassment. Therefore, my client is also entitled to receive the amount of Rs. 50,000/- on account of mental tension, agony and unnecessary harassment caused by you the Noticees to my client

I, therefore, through this notice call upon you Noticees to restore all the services of my client’s mobile number 940100___with immediate effect and pay the compensation amount of Rs. 50,000/- for causing mental agony, tension, harassment caused by you noticees to my client, within the period of 07 days from the date of receipt of this notice failing which, without any further reference to you, my client has given me clear instructions to file appropriate legal proceedings against you Noticees and in that event you all shall be fully responsible for all cost, risks and consequences thereof.
Copy kept for record and further necessary action.


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